Privacy policy

Account data: name, email (including Google Sign-In profile basics), phone number, address, preferred language, and role (customer, owner, driver).

Booking & trip data: pickup and destination, date/time, travellers, special requests, coupons, fare quotes, status history, and related ops notes.

Verification data: mobile OTP codes (processed briefly), KYC / vehicle documents and photos you upload as an owner or driver.

Listing & enquiry data: directory shop details, real-estate listing fields, and enquiry / lead forms.

Technical data: device and browser type, app version, IP address, approximate location if you grant permission (for example maps or driver tracking features), crash/diagnostic logs, and security logs.

Communications: support emails, WhatsApp or call records you initiate with published numbers, and push-notification tokens if you enable notifications on the mobile app.

We use personal data to: create and manage accounts; show search results and fare estimates; create, assign, claim, and track bookings; send OTP verification and trip or status updates; operate directories and property enquiries; provide owner earnings / fleet tools; detect fraud and abuse; secure the Platform; improve product quality; and comply with applicable law (including responding to lawful requests).

We process data to perform contracts (bookings and account services), with your consent where required (for example OTP, optional location, push notifications), for legitimate interests such as security and service improvement, and where required by law.

You may withdraw optional consents in device / app settings where available, without affecting processing already lawfully completed. We aim to align with applicable Indian data-protection expectations (including the Digital Personal Data Protection Act, 2023, as it applies to us over time).

Assigned owners and drivers receive the contact and trip details needed to fulfil a booking. Directory pages show only contact information intended to be public. Real-estate public views generally do not expose owner mobile until an enquiry / lead step permits it.

We use infrastructure, SMS, email, maps, and (where enabled) push-notification providers under contract. Google receives authentication data when you choose Google Sign-In, under Google’s policies.

We do not sell personal data. We may disclose information if required by law, court order, or to protect users’ safety or rights.

Booking or vehicle share links are designed to hide customer phone and email from casual viewers. Anyone with a valid link may still see trip or vehicle summary information — share carefully and revoke or stop sharing if a link was sent in error (contact support if you need help).

We use essential cookies or local storage for login / session continuity, language preference (en/ta), and basic site function on the website. The mobile app stores tokens and preferences on your device as needed to keep you signed in and deliver features you use.

We do not currently run third-party advertising pixels on the customer site. If we enable analytics or marketing tools later, we will update this section and provide choices where required.

We retain account and booking records as long as needed for operations, dispute handling, payouts, security, and legal retention. OTP codes are short-lived. Access is role-restricted (customer, owner, driver, admin/manager).

We apply reasonable technical and organisational safeguards. No method of transmission or storage is 100% secure. Never share OTPs or passwords. Tell us promptly if you suspect account misuse.

You may view and update many profile fields in My account. To request access, correction, or deletion of personal data, email support@esaaral.com from your registered email. We may need to verify identity and may retain limited records of completed trips, KYC outcomes, or financial activity where law or legitimate dispute needs require it.

You may also use remedies available under Indian consumer / data-protection law.

The Platform is intended for adults arranging travel and local services. We do not knowingly create accounts for children under 18. If you believe a minor’s data was submitted without appropriate authority, contact us to delete it.

Our primary service area is India. Infrastructure providers may process data in other countries under contractual safeguards. By using the Platform you understand that your information may be transferred as needed to operate the service.

Privacy requests: support@esaaral.com.

Service area: Sayalgudi & nearby towns, Ramanathapuram District, Tamil Nadu, India. See also Terms & Conditions and the Support page.